Trust Center

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Overview

Welcome to UserGems's Trust Center. Our commitment to data privacy and security is embedded in every part of our business. Use this Trust Center to learn about our security posture and access our security documentation.

Key highlights: SOC 2 Type II, GDPR, CCPA, EU AI Act (limited risk), CrowdStrike managed 24/7 runtime protection, AWS US hosting and EU data transfer documentation in the Data Privacy section.

Compliance

UserGems is reviewed and trusted by

CrowdStrike

HubSpot

Gong

UserTesting

Mimecast

Box

Diligent

Greenhouse

Salesloft

Documents

REPORTSData Flow and Network Diagram

REPORTSPentest Report

REPORTSSOC 2 Type II Report

COMPLIANCESOC 2 Type 2

SELF-ASSESSMENTSCAIQ v3.1

SELF-ASSESSMENTSCAIQ v4.0.2

SELF-ASSESSMENTSCAIQ v4.1.0

SELF-ASSESSMENTSSIG Core v1.2

APP SECURITYApplication Penetration Testing

LEGALCertificate of Insurance

AI

Risk Profile

Reports

Self-Assessments

Data Privacy

Legal

Endpoint Security

Product Security

Data Security

App Security

Access Control

Infrastructure

Network Security

Corporate Security

Policies

Incident Response

Risk Management

Asset Management

BC/DR

Training

Change Management

Physical & Environment

UserGems does not maintain a physical location and therefore our physical and environmental controls are 100% managed by our hosting provider.

Continuous Monitoring

Knowledge Base (FAQ)